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Outlook 2013Getting email from your website in Outlook 2013

Abbeydale website hosting provides email addresses based on your website's domain name, eg. joe@mydomain.com.  This page tells you how to configure Outlook 2013 to send and receive messages.

Outlook 2013 is the email and organiser app that comes with Microsoft Office 2013.  Like all email programs it needs the following information from you...

  • email address
  • username
  • password
  • server names (in and out)

Other pieces of information are sometimes needed but they tend to be pretty standard and you don't need to change them unless your email needs are different to most.

Step 1: Open Outlook 2013

Start Microsoft Outlook 2013 on your computer.

Click the 'File' tab at top left.

Set up Outlook 2013: click the file tab

Step 2: Add Account

In the Account Information page, click the '+ Add Account' button.

Set up Outlook 2013: add account

Step 3: Choose Manual Setup

Outlook likes to think it can do everything itself from here but usually fails so it's best to choose 'Manually configure...' at this point.

Click the the 'Next' button to continue.

Set up Outlook 2013: choose manual set up

Step 4: Select Service

Choose 'POP3 or IMAP'.

Click the 'Next' button to continue.

Set up Outlook 2013: select pop3 or imap

Step 5: Settings

This is where the fun starts! 

In the 'Your Name' box type in your name as you want it to appear to mail recipients.  If you use this account for sales emails you might want this to be your company name rather than your own.

Email address, incoming (POP3) server, outgoing (SMTP) server, username and password: enter these details just as we've given them to you.  Copy & paste if necessary to be sure they're right.

Ensure 'Remember password' is ticked and 'Require login using secure...' is NOT ticked.

Set up Outlook 2013: your email settings

Step 6: More Settings

Click the 'More Settings...' button at bottom right.

In the 'General' tab enter a friendly name for this email account.  This is the name Outlook will use when referring to the account but it doesn't appear in emails.

Type your company name in the 'Organisation' box (or leave blank).

Type your email address into the 'Reply Email' box, unless, of course, you want replies to go to a different email address!

Click the 'Outgoing Server' tab next.

Set up Outlook 2013: more settings

Step 7: Outgoing Server

Your ISP will usually provide a mail server that doesn't require a password but you must be logged on to your own broadband account to use it.

Your website email is different because it works no matter how you're connected to the internet - at home, on holiday, in Starbucks... so Outlook must give your password when sending as well as receiving.

Tick the box labelled 'My outgoing server requires authentication', and ensure that the radio button below, labelled, 'Use same settings as...' is selected.

That's it, click the 'OK' button.

Set up Outlook 2013: outgoing server

Step 8: Advanced Settings

Click the 'Advanced' tab.

The server port numbers should default to 110 for POP3 and 25 for SMTP.  Ensure the box below the POP3 port, labelled 'this server requires an encrypted connection', is clear and the drop down below the SMTP port is set to 'none'.

In the 'Delivery' section at the bottom you should tick the box labelled 'Leave a copy of messages on the server' and also tick the box labelled 'Remove from server after... days'.  Set the number of days to 7.  (This setting ensures that several devices, eg. phone, laptop etc, can all receive a copy of your emails.)

Click the OK button to close the 'More settings' dialog.

Set up Outlook 2013: advanced tab

Step 9: Test

Back in the 'Add Account' dialog, click the 'Next' button.

To test your new account, Outlook logs in and tries to send itself an email

If you get two green ticks then all is well...click the 'Close' button.

If you don't see two green ticks but get a failed message then either you're not connected to the internet or you got something wrong in step 5 to 8 above.  Click the 'Close' button and then go back to step 5 and check your entries.

Set up Outlook 2013: test results

Step 10: Finished

Once your new account has passed the test click 'Next' and then 'Finish'.

You're now ready to send and receive.

Set up Outlook 2013: finished

More: Default Account

If you have more than one email account you can choose which one Outlook will use to send email by default.

Open the Files tab again and click 'Account Settings' and 'Account Settings' again.

Set up Outlook 2013: edit account

More: Edit Account

Click the new account in the list, to select it, and then click 'Set as default'.  Outlook will use the new account from now on unless you tell it differently.

Click the 'Close' button.

As you can see from the buttons you can use this dialog to make any changes to existing email accounts.

Set up Outlook 2013: set default account

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page last updated: 02/12/2014

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