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Outlook 2010Getting email from your website in Outlook 2010

Abbeydale website hosting provides email addresses based on your website's domain name, eg. joe@mydomain.com.  This page tells you how to configure Outlook 2010 to send and receive mail via your website.

Email programs all appear to work differently and provide different features to convince that they are the best.  In fact they all do a very similar job and need the same information from you in order to do it...

  • email address
  • username
  • password
  • server names (in and out)

Other pieces of information are sometimes needed but they tend to be pretty standard and you don't need to change them unless your email is different.

Step 1: Open Outlook 2010

Start Microsoft Outlook 2010 on your computer.

Click the 'File' tab

Set up Outlook 2010: click the file tab

Step 2: Add Account

In the File tab click 'Info',

then click the '+ Add Account' button.

Set up Outlook 2010: add account

Step 3: Choose Manual Setup

Outlook likes to think it can do everything itself from here but usually fails so it's best to choose 'Manually configure...' at this point.

Click the the 'Next' button to continue.

Set up Outlook 2010: choose manual set up

Step 4: Select Service

Choose 'Internet Email'.

Click the 'Next' button to continue.

Set up Outlook 2010: select email service

Step 5: Settings

This is where the fun starts! 

In the 'Your Name' box type in your name as you want it to appear to mail recipients.  If you use this account for sales emails you might want this to be your company name rather than your own.

Email address, incoming (POP3) server, outgoing (SMTP) server, username and password: enter these details just as we've given them to you.  Copy & paste if necessary to be sure they're right.

Ensure 'Remember password' is ticked and 'Require login using secure...' is NOT ticked.

Set up Outlook 2010: your email settings

Step 6: More Settings

Click the 'More Settings...' button at bottom right.

In the 'General' tab enter a friendly name for this email account.  This is the name Outlook will use when referring to the account but it doesn't appear in emails.

Type your company name in the 'Organisation' box (or leave blank).

Type your email address into the 'Reply Email' box, unless, of course, you want replies to go to a different email address!

Click the 'Outgoing Server' tab next.

Set up Outlook 2010: more settings

Step 7: Outgoing Server

Your ISP will usually provide a mail server that doesn't require a password but you must be logged on to your own broadband account to use it.

Your website email is different because it works no matter how you're connected to the internet - at home, on holiday, in Starbucks... so Outlook must give your email password when sending as well as receiving.

Tick the box labelled 'My outgoing server requires authentication', and ensure that the radio button below, labelled, 'Use same settings as...' is selected.

That's it, click the 'OK' button.

Set up Outlook 2010: outgoing server

Step 8: Finish & Test

Back in the Internet Email Settings dialog, click the 'Next' button to test your new account and finish.

Set up Outlook 2010: finish and test

Step 9: Test Result

Outlook logs into your new account and tries to send itself a message

If you get two green ticks then all is well...click the 'Close' button.

If you don't see two green ticks but get a failed message then either you're not connected to the internet or you got something wrong in sep 5 or 7 above.  Click the 'Close' button and then go back to steps 5 and 7 to check your entries.

Set up Outlook 2010: test results

Step 10: Finished

Once your new account has passed the test click 'Next' to finish.

You're now ready to send and receive. As ever, test it by sending one to a colleague or friend, and ask them to reply to you.

Set up Outlook 2010: finished

More: Default Account

If you have more than one email account you can choose which one Outlook will use to send email by default.

Open the Files tab again and choose 'Info', 'Account Settings' and 'Account Settings' again.

Set up Outlook 2010: edit account

More: Edit Account

Click the new account in the list, to select it, and then click 'Set as default'.  Outlook will use the new account to send messages from now on unless you tell it differently.

Click the 'Close' button.

As you can see from the buttons you can use this dialog to make any changes to existing mail accounts.

Set up Outlook 2010: set default account

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page last updated: 02/12/2014

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South Yorkshire
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